You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Business Integration Manager, the Change Integration Specialist plays a key role in integrating internal business partners into the products and services offered by Canadian Shared Services (CSS) and our suppliers. This role focuses on designing scalable, efficient solutions aligned with industry best practices, while supporting changes to existing services and optimizing processes.

What will you do?

Lead Change Initiatives: Drive planning and execution of organizational change efforts tied to strategic priorities (e.g., system upgrades, process transformations, product/service implementations) using the Service Integration model.

Project Tracking: Monitor milestones, risks, and deliverables to ensure alignment with business partner objectives.

Problem Discovery: Facilitate working groups, focus sessions, and stakeholder meetings to uncover current pain points and future needs.

Data Analysis & Solution Design: Analyze data, provide actionable recommendations, and design processes that meet stakeholder integration needs.

Implementation Support: Guide solution development through implementation and warranty phases.

Continuous Improvement: Identify opportunities to enhance processes and templates for greater efficiency.

Stakeholder Engagement: Build and maintain strong relationships with internal and external business partners, ensuring consistent and transparent communication.

What do you need to succeed?

Strong analytical skills with attention to detail and quality standards.

Excellent research and interviewing skills to support process design.

Creative problem-solving and critical thinking abilities.

Results-oriented mindset with ownership and accountability.

Ability to work independently and collaboratively to resolve issues.

Exceptional written and verbal communication skills.

Proven relationship-building capabilities across business units.

Ability to interpret regulatory requirements and industry standards.

Developing project management skills.

Proficiency in Microsoft PowerPoint, Excel and Visio.

Experience with SharePoint and OneNote.

3–5 years of experience in change management, business analysis, and workflow charting.

Technical writing experience.

Assets:

Six Sigma or Lean Management experience.

Familiarity with eSignature tools.

Experience with print-related activities.

Business Analyst Certification.

What's in it for you?

We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

A caring, supportive, and inclusive culture

Flexible Benefits from the day you join to meet the needs of you and your family

Time off giving you the flexibility to focus on the moments that matter.

Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Business Analysis - Process

Posting End Date:

17/09/2025