Responsibilities:

•    Primary point of contact with Clients and Operations regarding change requests to existing lines of business.
•    Responsible for tracking receipt of change requests from stakeholders, internal and external.
•    Responsible for documenting business requirements, for use by Clients, Operations and Technology.
•    Act as liaison with Clients, Operations and Technology for any technical/program requirements.
•    Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity.
•    Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval.
•    Assist operations with cost, pricing, opportunity, and workflow analysis.
•    Document change requests and updates to change requests, as required. 
•    Attend all change request meetings as required.
•    Review and assist with development and streamlining of current Workflows with the PMO team.
•    Updating and collection of existing Operational documentation (i.e., Call flows)
•    Other duties and functions as assigned.

Requirements:

•    College/University degree preferably in project/change management considered an asset.
•    2-3 years’ experience in finance industry in projects/operations related environment
•    Read and speak English (and French, if applicable) fluently
•    Strong interpersonal & communication skills, both written and oral
•    A strong desire to learn, grow and willingness to take on new challenges. 
•    Strong ability to work in a high-pressure environment and to multi-task.
•    Highly flexible on work schedule, motivated, punctual, dependable
•    Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills
•    Excellent team player but able to work independently.
•    Experienced with working in a task and goal-oriented team focus environment.
•    Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint
•    Good understanding of all company policies, standards, and procedures as they pertain to change management.