**Who we are** By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud. This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life. **What you’ll be doing** + Driving the implementation of Change, Release, Problem and Incident management initiatives to increase employee adoption and engagement + Applying best practices, support business transformation, and act as a key communicator between stakeholders. + Supporting and contributing to industry-standard digital change management models. + Engaging business leaders, project managers, and stakeholders to promote best practices in Change, Release, Problem and Incident Management. + Making strategic recommendations to support business transformation and adoption. + Anticipating business direction and identifying opportunities for change. + Executing regional Change, Release, Problem and Incident Management and Enablement plans while reporting on activities. + Facilitating communication between business units, clients, and stakeholders to drive change. + Deploying Change, Release, Problem and Incident management solutions and tracking program effectiveness. + Accelerating adoption, utilization, and proficiency of organizational changes to maximize ROI. + Building and maintaining cross-functional relationships to foster a culture of continuous improvement. **What You’ll Bring Along** + Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is preferred + Minimum 7-10 years of experience in Change, Release, Problem and Incident management and technology adoption within multinational organizations + Industry-recognized ITIL certification. + Strong understanding of change management methodologies, principles, and tools. + Hands-on experience in driving adoption projects for large-scale organizations. + Excellent communication and interpersonal skills, with the ability to influence and inspire change. + Resilient problem-solving abilities, adaptable mindset, and a commitment to innovation. + Ability to assess and resolve complex issues creatively. + Proven capacity to build relationships with senior stakeholders and influence decision-making. + A track record of delivering measurable business impact through change management strategies. + Accountability for delivering results with minimal supervision. + Excellent command of both spoken and written English **What’s in it for you** ✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor ✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities ✔ Early bird or night owl? Our projects have different working hours to suit your needs ✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms ✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you ✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School ✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families ✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! **What’s in it for you** + New beginnings can be a challenge. We promise a smooth integration and a supportive mentor + Pick your working style: choose from Remote, Hybrid or Office work opportunities + Early bird or night owl? Our projects have different working hours to suit your needs + Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms + We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you + A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School + Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. \#LI-AR2