Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Reports to Title: Specialty Pharmacy Operations Manager

Summary of Primary Function/General Purpose of Position
The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of Specialty Pharmacy Technician is to perform the basic duties of a specialty pharmacy technician in all designated sites. Including and not limited to, prescription data entry, as well as communicate and coordinate with all parties necessary to insure timely shipping and delivery of specialty medication prescription orders. The Specialty Pharmacy Technician is responsible for under general supervision, assisting the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services. The Specialty Pharmacy Technician will have a variety of job responsibilities within the specialty pharmacy that will encompass various activities.
                                                                                                                                                                                                                              
Essential Job Functions

Process prescription information in the computer system

Assist in complete and accurate billing of third-party payer plansEnsure accurate and safe processing of prescription informationReview patient profile for accuracyReceive prescriptions from patients; gather customer information per department policyDocument appropriately and maintain updated patient charts

Assist customers with prescriptions and/or other products

Complete specialty orders to meet customer needsDemonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner

Assist in the preparation and delivery of medications and supplies as assigned

Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policyEnsure refill dates are documented appropriately in order to prevent patient’s missing a doseAssist the pharmacist in identifying patient problems and issuesOrder, receive, maintain, and stock inventory and supplies from various vendorsVerify items against prescription labelsDeliver items to appropriate individuals or business unitsFollow all policies and procedures related to shipping and proper medication storageMonitor expiration dates and manage product returns as necessary

Coordinate and ensure appropriate medication delivery

Coordinate delivery of medications, supplies and equipment to patients or other areas as assignedComplete order taking, verifying proper informationListen to customer concerns

Complete the work of a pharmacy technician as required

Answer phone calls, faxes, and computer requests in a timely mannerCross train and cover all department technician areas assignedTrain other staff members and students as neededAssist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basis

Provide initial patient set up to establish account with the specialty pharmacy

Verify patient insurance coverageAssist patients in working with insurance companiesResearch to optimize patient-specific and drug-specific copay assistanceProvide recommendations on additional funding sources

Contact insurance carriers, benefits offices, and patients to determine new and ongoing coverage levels:

Verify insurance information and level of coverageInform patient of pharmacy benefits coverageAssist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations

Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness

Communicate with internal departments and external specialty pharmacies to ensure customer needs are metEvaluate delivery requirements and ensure timely and accurate deliveryProactively communicate with patients when there are delivery delaysDetermine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary)Coordinate the receipt of all shipments

Other Job Functions:

Adheres to Bon Secours Mercy Health rules, regulations, and policesDemonstrates Commitment to CustomersIs aware of different customer needs/desiresTakes action to meet customer needs/desires with respect to customer diversityHelps improve processes to meet customer needsSuggests and acts on ideas to improve overall customer serviceRespects confidentiality and shares information with only those that need to knowProblem-solve issues as they arise to meet internal and external customer needsDemonstrates Commitment to Fellow EmployeesSeeks to understand and value differences between employeesTreats other employees with dignity and respectDemonstrates open, honest communication and behaviorResolves conflict in a positive mannerContributes to the productivity of the workgroupDemonstrates Commitment to Bon Secours Mercy HealthLives the values of dignity, integrity, service, and compassionSupports the mission/visionSpeaks positively about Bon Secours Mercy HealthChooses to make Bon Secours Mercy Health a better placeProvide feedback for continual process improvementPerforms other duties as assigned.  Assists and supports other departments when needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Pharmacy Technicians may practice at the top of their respective State Licensing Board Regulations.

Licensing/Certification
ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy (required)

Education
High School Diploma or GED (required)

Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program (preferred)

Work Experience
Previous experience working in Retail, Ambulatory, Outpatient, Hospital, Acute Care, or Home Infusion pharmacy (preferred)
 

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

\n

What we offer

\n \n Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)\n Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts\n Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders\n Tuition assistance, professional development and continuing education support\n \n

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com