At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

This position will be responsible for handling Premium card travel services, which includes CRS reservation, fare quotation, BSP ticketing and VISA/travel related arrangements.The position has the potential to impact card retention and card spend in the Premium product lines.Be able to resolve issues that may arise with card members with a sense of urgency with proper supervision.Commitment to high quality customer service by ensuring response to calls and emails are in a timely and professional manner.Work closely with the outsourced suppliers to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place. This includes billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience This role may be subject to additional background verification checks.

 

Compliance Language

If you don't have a college or university degree, you are still very welcome to apply as long as you have good experience working in the travel profession for at least 2-3 yearsSabre CRS capability ticketing knowledge.At least 2 years in travel industry.Good communication skills, willing to help people, and pleasant characteristics.Good written communication and simple oral communication abilities in English. Japanese is a plus.Land and sea experienceAbility to work independently while contributing to a strong teamwork environmentWorking knowledge of Microsoft Excel, Word and the Internet.A pleasing personality with the ability to instill confidence in customers and colleagues.Can work under high pressure.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.