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We are seeking a detail-oriented and proactive Centre Administrator to join our team at Church Square Shopping Centre. This role is essential to the smooth daily operations of the shopping centre, combining administrative duties with tenant relationship management and operational support. The successful candidate will serve as a key liaison between tenants and management while ensuring efficient financial processes and risk management protocols. This is a part-time role and will report directly to the Centre Manager.

Key Responsibilities

Tenant Liaison & Relationship Management

Serve as a point of contact for tenant enquiries, requests, and concerns

Coordinate tenant meetings, communications, and documentation

Assist with tenant move-in/move-out processes

Maintain accurate tenant contact databases and communication logs

Support tenant events, promotions, and marketing initiatives

Risk Management Support

Support health and safety compliance across the centre

Support the team with regular safety inspections and document findings

Coordinate with security providers and emergency services as required

Maintain incident reporting systems and follow-up procedures

Support insurance claims processing and documentation

Assist with emergency response procedures and evacuations when necessary

Ensure compliance with relevant regulations and centre policies

Financial Administration

Process and code invoices accurately using established coding structures

Verify invoice details against purchase orders and delivery receipts

Maintain vendor databases and payment tracking systems

Support service charge reconciliation and variance report processes

Assist with budget monitoring and expense tracking

Coordinate with accounts payable team on payment queries

General Administrative Duties

Provide reception and telephone support for the centre management office

Maintain filing systems (both physical and electronic)

Prepare correspondence, reports, and presentations as required

Coordinate maintenance requests and contractor activities

Support property marketing and leasing activities

Assist with compliance reporting and documentation

Essential Requirements

Qualifications & Experience

Relevant administrative experience, preferably in retail property

Experience in invoice processing and basic accounting principles

Previous customer service or client liaison experience

Familiarity with risk management practices (desirable)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Personal Attributes

Excellent written and verbal communication skills

Strong attention to detail and accuracy

Ability to multitask and prioritize competing demands

Professional demeanour and appearance

Ability to work independently and as part of a team

Discretion when handling confidential information

Customer service orientation

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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