Additional Information About the Role Looking to hire an experienced Patient Scheduler for our Remote Team! Additional Preferred Requirements Full Time Remote -8:30 am-5:00 pm overtime occasionally offered No weekend or Holidays Training all done from home Prefer experience- Patient Scheduling, EPIC, Patient registration, Insurance Verification Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Picture yourself working with the most advanced filmless imaging equipment available; or learning the latest multi-slice CT scanning techniques; or conferring with one of St. Louis' most seasoned surgical team, using the latest in diagnostic tools to help them make life-changing decisions. The Mallinckrodt Institute of Radiology at Barnes-Jewish Hospital pioneered many radiological milestones including work on 3-D treatment planning for cancer, and became the first in Missouri to combine PET and CT scanning. you'll be working with an organization on the leading-edge of diagnostic radiology. In fact, our radiology department is regarded as one of the top five in the United States, and performs over 453,000 diagnostic imaging examinations annually. Preferred Qualifications Role Purpose The Centralized Scheduling Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Centralized Scheduling Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and making a personal connection. The patient experiences vary broadly based on their medical needs and accuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verficiation and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety, as well as ensuring a high-level of accuracy when selecting the test to be scheduled. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies. Responsibilities Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Attention to detail is essential to ensure accurate patient records and scheduled services. Communicate in a professional, positive, and patient-focused manner with all patients, families, provider offices, and co-workers by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI. Working independently, this team member will consistently meet or exceed quality standards. 'The responsibilities of this position include hospital pre- registration and scheduling within multiple BJC systems, and across multiple BJC hospitals. Assures proper patient identification, pre-registers (to include validation of patient demographics and insurance verification), schedules test according to order on file (when available) in a fast paced environment. Attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure. Coordinate the proficient scheduling of appointments to best meet the patient and department needs.' In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), & HIPAA Privacy Standards. This position requires a higher level of independent thinking in order to solve complex issues. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education High School Diploma or GED Experience