**Overview** The Centralized Operations Support Specialist is responsible for completing operational data review and processing tasks associated with the Electronic Medical Records (EMR) system. This position works independently within a collaborative team and communicates with field and corporate employees to facilitate issue resolution. **Essential Functions** + Research and review of change of ownership for skilled nursing facility + Perform documented processes that may include, but are not limited to, HOPE transmission, EOB reviews, and EMR data entry, review, and updates. + Complete assignments in accordance with government and company specified timeframes, accuracy, and volume standards. + Communicate with employees and managers to facilitate issue resolution and provide education, as needed + Report issues and best practices that impact centralized processing + Recommend process and documentation updates + Assist in the development and delivery of training materials **About You** **Specialized Knowledge/Skills:** + Understand Hospice regulations and billing requirements for hospice car + Understanding of NPIs and Tax Ids + Federal and State specific regulations/guidelines + Able to work with confidential information + Demonstrate initiative in researching and resolving issues + Well-organized and confident to work independently, but will be a team player + Discern areas in need of continued improvement + Able to collect and process time-sensitive information from multiple sources + Detail- and deadline-oriented with the ability to prioritize and multi-task + Able to adapt to a fast-paced environment and learn and retain new or evolving information and procedures + Able to communicate effectively with other departments **Education/Experience:** + High School diploma required. + Three years of Hospice and/or Home Care experience preferred License/Certification: + None needed **Training/Equipment:** + Proficient with the general use of computers + Proficient with Microsoft Office projects with focus on Excel skills + Homecare Homebase experience preferred + Consistent access to high-speed Internet **We Offer** **Benefits for All Associates (Full-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2026-139380 Category: Corporate Position Type: Full-Time Company: Gentiva Hospice