Welcome page Returning Candidate? Log back in! Central Intake Manager Job Locations US-TN-NASHVILLE ID 2026-181677 Line of Business Rehab Without Walls Neuro Rehabilitation Position Type Full-Time Our Company

Rehab Without Walls Neuro Rehabilitation

Overview

Manages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical Record. Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry. Ensures staff are appropriately trained and held accountable for achieving departmental standards and goals. Identifies root cause issues and works with others to improve overall processes.

Responsibilities Establishes annual goals and objectives for the department based on the organization’s strategic goalsResponsible for achieving organizational performance and retention goals, including timely completion of performance evaluationsAssists in the achievement of company goals and objectives by encouraging and facilitation cross-departmental initiatives and cooperationManages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical RecordIdentifies root cause issues with referral processes and works with others to improve overall processesCreates an expectation of excellence, and improves staff performance, development, and moral, through timely, fair, and accurate performance evaluations, daily coaching, and mentoring, and or appropriate corrective action as neededResponsible for ensuring that the actions of the team and others support the achievement of our PatientAccomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standardsResponsible for oversight of Central Intake team membersResponsible for holding self and team members accountable to daily/weekly productivity and quality metricsEnsures adequate staffing levels to staffing model within the assigned region(s)Ensures emails are responded to in a timely mannerEnsures faxes are routed timely and accuratelyEnsures achievement of compliance standardsResponsible for training new hires according to standards and providing ongoing training as changes occurResponsible for contributing to the development and/or maintenance of Standard Operating Procedures that support the work of the teamResponsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback Qualifications High school graduate or equivalent/GED. Associates Degree preferred.Minimum of two (2) years of health care administrative experience, financial or insurance customer service, claims, billing, call center or management regardless of industryManagement experience within insurance company, health care organizationAbility to lead, develop and manage Intake teamSound knowledge of the framework, organization, and function of home care, including eligibility requirementsProficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applicationsSolid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectivelyAbility to work independently and in a team environmentExcellent, oral, written, and interpersonal communication skillsProfessional appearance and demeanor About our Line of Business Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn.