Work whereevery momentmattersEvery day over Hartford HealthCare Colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Customer Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesWith a goal of achieving excellence in every patient and customer experience the Central Intake Coordinatorrsquos core purpose is to review referral documentation to clinically assess and align the appropriate level of care services and programs with the goals of care for the patient based on the information received from the referral source field Transitional Care Coordinator andor patient The CIC will ensure completeness of the referral record follow up and collect missing referral documents required for HH regulatory compliance communicate and coordinate care with Case Management and field TCCs obtain verbal orders when missing from initial referral documents monitor fax queue for documents received after initial referral is processed maintain ownership of all agency referrals after initial processing process and follow up on transfer patients and manage patient PING database for HH admissions The CIC will bull Become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the pot acute continuum Serves as a bridge between the SSO healthcare team and the patient andor caregiversbull Communicate and coordinate referrals and patient care with the onsite TCCs andor clinical areas to provide seamless care to patients Acts as agencyrsquos point of contact and liaison for other agency departmentsbull Locate patients that transfer to hospital and communicate with clinical teams and TCCsbull Receive and resolve inquiries for referral dataitems required for coding and billingbull Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modelingbull Efficiency and accuracy in completing work as assignedbull Adherence to regulatory and agency policies and proceduresbull This position is within our Homecare Customer Service Department It is a clinical position with no face to face contact with patients and referral sourcesbull Accountable for team performance in achieving desired clinical and operational performance measuresbull Identifies and facilitates professional development needs and competency for staffWork whereevery momentmattersEvery day over Hartford HealthCare Colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Customer Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesWith a goal of achieving excellence in every patient and customer experience the Central Intake Coordinatorrsquos core purpose is to review referral documentation to clinically assess and align the appropriate level of care services and programs with the goals of care for the patient based on the information received from the referral source field Transitional Care Coordinator andor patient The CIC will ensure completeness of the referral record follow up and collect missing referral documents required for HH regulatory compliance communicate and coordinate care with Case Management and field TCCs obtain verbal orders when missing from initial referral documents monitor fax queue for documents received after initial referral is processed maintain ownership of all agency referrals after initial processing process and follow up on transfer patients and manage patient PING database for HH admissions The CIC will bull Become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the pot acute continuum Serves as a bridge between the SSO healthcare team and the patient andor caregiversbull Communicate and coordinate referrals and patient care with the onsite TCCs andor clinical areas to provide seamless care to patients Acts as agencyrsquos point of contact and liaison for other agency departmentsbull Locate patients that transfer to hospital and communicate with clinical teams and TCCsbull Receive and resolve inquiries for referral dataitems required for coding and billingbull Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modelingbull Efficiency and accuracy in completing work as assignedbull Adherence to regulatory and agency policies and proceduresbull This position is within our Homecare Customer Service Department It is a clinical position with no face to face contact with patients and referral sourcesbull Accountable for team performance in achieving desired clinical and operational performance measuresbull Identifies and facilitates professional development needs and competency for staffREQUIREMENTS AND SPECIFICATIONSMinimum Requirements LPN with an active license to practice in the state of CTPreferred Requirements Bachelors degree preferredRequired Experience Minimum of three years nursing experience in clinical specialty areaPreferred Experience Minimum two years in homecarePreffered Licensure Certification Registration RNLanguage SkillsStrong written and verbal communication skillsKnowledge Skills and Ability Requirementsbull Ability to effectively communicate at all levels within the organization and share knowledge ideas and informationbull Demonstrated success in project management planning and leadership abilitybull Able to understand problem situations solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiativebull Knowledge of relevant industry standards and proper process application to project or new businessservice venturebull Ability to balance financial quality people and customer expectation appropriate to business situationbull Intermediate to advanced MS Outlook Word Excel and PowerPoint and Microsoft ProjectREQUIREMENTS AND SPECIFICATIONSMinimum Requirements LPN with an active license to practice in the state of CTPreferred Requirements Bachelors degree preferredRequired Experience Minimum of three years nursing experience in clinical specialty areaPreferred Experience Minimum two years in homecarePreffered Licensure Certification Registration RNLanguage SkillsStrong written and verbal communication skillsKnowledge Skills and Ability Requirementsbull Ability to effectively communicate at all levels within the organization and share knowledge ideas and informationbull Demonstrated success in project management planning and leadership abilitybull Able to understand problem situations solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiativebull Knowledge of relevant industry standards and proper process application to project or new businessservice venturebull Ability to balance financial quality people and customer expectation appropriate to business situationbull Intermediate to advanced MS Outlook Word Excel and PowerPoint and Microsoft Project