In a nutshell

You will play a role in centrally co-ordinating our Groceries Online propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job.  The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Planning, Communications and Insight, Operating Model improvements, P&L co-ordination.  You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.

 

You will act as a Subject Matter Expert and represent Groceries Online in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solution with minimal impact to the operation. 

 

What you need to do

Maintain procedural and labour documentation for work streams as and when identified and updated. Support in the maintenance and updating of relevant systems e.g., ILS, DOP, and Our Sainsbury’s. Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales.  Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales.  Support, coach, train and advise retail operations both reactively and proactively; ensuring our customers receive a market leading experience. Ensure our propositions follow all safe and legal processes, creating a safe working environment.    Engage, plans and manage key events and trading periods such as Christmas, Easter and summer trading.  Support in new store openings, ensuring that teams are set up to deliver operational KPIs. Management of user Acceptance Testing for all Groceries Online store facing system changes Co-ordinate ad-hoc requests from Senior management.  Work closely with other operational, trading and retail functions to support the delivery of key SLAs and performance measures, including understanding and communication of where improvement is required. Occasional weekend working to support timely resolution of queries

 

What you need to know

Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,  Familiarity and experience with Groceries store-facing systems Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.

 

What you need to show

Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team Strong appreciation for the dynamic retail environment and an ability to work at pace Strong communication and stakeholder management skills across all levels of management Ability to achieve deadlines and targets to timescale Skill to adapt workload and timescales at short notice Capability to understand issues and proactively prioritise and manage multiple tasks Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision

 

What decisions I can make

All decisions relevant to the role as applicable

 

Resources available to me

Support from Central and Field Online teams