Why join us

Joining Sainsbury's as the Central Digital Operations Lead offers a unique opportunity to play a pivotal role in coordinating and enhancing our Groceries Online propositions, ensuring operational excellence and a seamless customer experience. As a subject matter expert, you will have the chance to collaborate with various stakeholders, influence change, and drive continuous improvement within a dynamic retail environment. With the support of a dedicated team and access to resources, this role provides a platform for growth, innovation, and making a tangible impact on our operations while delivering exceptional service to our customers.

 

What you need to do

Maintain procedural and labour documentation for work streams. Support the maintenance and updating of relevant systems (e.g., ILS, DOP, Our Sainsbury’s). Ensure timely updates of risk assessments due to process or procedural changes. Collaborate with teams to achieve targets and plan for growth and change. Support, coach, train, and advise retail operations to ensure a market-leading customer experience. Ensure propositions follow all safe and legal processes, creating a safe working environment. Manage key events and trading periods (e.g., Christmas, Easter, summer trading). Support new store openings and manage user acceptance testing for system changes.

 

What you need to know (essential skills)

Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,  Familiarity and experience with Groceries store-facing systems Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.

 

What you need to show

Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team Strong appreciation for the dynamic retail environment and an ability to work at pace Strong communication and stakeholder management skills across all levels of management Ability to achieve deadlines and targets to timescale Skill to adapt workload and timescales at short notice Capability to understand issues and proactively prioritise and manage multiple tasks Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision