At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Title: Center Operations Supervisor
Company: Oak Street Health
Role Description:
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Core Responsibilities:
Support front desk coverage and contribute to service teamworkMonitor staff's attendance and absences and identify coverage plans for expected and unexpected absencesMonitor provider schedules daily to ensure smooth flow of patient visitsManage the transportation schedule to maximize company resources and delivery on a positive patient experienceComplete daily operational rounds to confirm foundational activities have been completedMonitor outstanding work queues, checklists and other performance indicatorsMonitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when neededHelp maintain the welcome space and community room to promote a positive patient experience and support growthOwn facilities management to keep the center safe, clean, and functionalDepending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomistsAs invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staffLeverage practice dashboards and reports to identify areas for operational improvementStructure and facilitate service and clinical team huddlesEngage in service recovery efforts, as needed and facilitate resolutionChampion new initiatives as workflows are improved and new services are addedChampion organizational operating proceduresDe-escalate conflict as it arises, and seek resolutionPartner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflowsOther duties, as assigned
What are we looking for?
An exceptional ability to solve problems and think criticallyStrong collaboration skills and demonstrated success working within a teamA flexible and positive attitudeAbility to work in a fast-paced, often ambiguous environmentA proactive and adaptable working style; able to take ownership of tasks2+ years professional experience in a customer service setting1+ year experience leading a team preferredProficient PC skillsAssociate's degree required, Bachelor's degree preferredUS work authorizationAnticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.