Job Title

Center Operating Specialist

Job Description Summary

We are looking for a proactive and detail-oriented Center Operations Specialist to support the day-to-day operations of a dynamic retail asset. This role combines operational oversight, tenant coordination, financial control, and project management, with a strong focus on delivering an exceptional customer experience and long-term asset value.

Job Description

KEY RESPONSIBILITIES

Asset Operations & Strategy

Provide day-to-day operational support with a focus on efficiency and long-term asset performance

Contribute to strategic initiatives that enhance overall center value

Customer Experience

Drive initiatives to improve the customer journey

Ensure successful outcomes in qualitative audits and mystery shopping programs

Financial Risk Management

Oversee tenant financial obligations, including bank guarantees and security deposits

Coordinate debt recovery processes and monitor outstanding balances

Tenant Relations

Support tenant onboarding and maintain strong relationships with tenants

Handle tenant inquiries and ensure compliance with operational standards

Project & Operations Management

Coordinate maintenance, repair, and improvement projects

Ensure alignment with internal standards and “Welcome Attitude” principles

ESG & Sustainability

Collaborate with sustainability-focused partners and support ESG and CSR initiatives
 

CORE ACCOUNTABILITIES

Asset Administration & Financial Control

Monitor and manage tenant bank guarantees and deposits

Coordinate debt collection activities and prepare aging reports

Analyze footfall and tenant turnover (daily, weekly, monthly)

Ensure audit readiness and summarize audit outcomes

Maintain accurate tenant data in internal systems

Tenant Liaison & Standards

Coordinate onboarding of new tenants, including documentation and welcome materials

Conduct regular inspections to ensure compliance with center standards

Manage tenant communication and requests via internal platforms

Develop and coordinate mystery shopping programs

Projects & ESG Initiatives

Coordinate internal projects (e.g., digitalization, customer services)

Support marketing-related operational projects, including seasonal decorations

Maintain and improve navigation tools within the center

Build partnerships to support sustainability initiatives

Key Performance Indicators (KPIs)

Effective management of financial securities and debt recovery

Timely and high-quality project delivery within budget

Strong audit performance and mystery shopping results

Efficient management of operational budget

Achievement of ESG and CSR targets
 

REQUIREMENTS

Previous experience in operations, retail, property management, or a similar environment

Strong organizational and coordination skills with the ability to manage multiple priorities

Good understanding of financial processes (invoicing, deposits, or debt collection)

Excellent communication skills and a customer-focused mindset

Proactive, detail-oriented, and solution-driven approach

Ability to work independently while collaborating with cross-functional teams

Fluency in Slovak and English

Experience with data analysis and reporting tools is a plus

 

 

 

INCO: “Cushman & Wakefield”