Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required. **JOB RESPONSIBILITIES** + Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy. + Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events. + Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers. + Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff. + Completes related invoicing, deposits, collections, cash flow and associated data entry. + Processes purchase orders and reconciliation of purchase-card transactions as required. + Utilizes cemetery software to create and update client accounts, invoices and property referencing. + Resolves cemetery’s customers’ inquiries, providing exceptional customer service. + Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services. + Provides clerical support related to cemetery sales, services and related product delivery activities. + Ensures cemetery policies and procedures are followed. + Works collaboratively with team members to ensure necessary workflow and operational effectiveness. + Provides back-up support to other teams and division functions as needed. + This is not intended to be an all-inclusive list of the essential functions or duties related to this job **MINIMUM** **Requirements** **Education** + High school diploma or equivalent required + College coursework in office/business administration preferred **Certification/License** + Valid state/province driver’s license in good standing **Experience** + One (1) year of administrative or customer service experience required + Funeral industry related experience preparing cemetery/funeral service related documents would be an asset **Knowledge, Skills and Abilities** + Demonstrated accuracy of administrative functions, financial handling and documentation preparation + Ability to handle changing priorities and frequent interruptions in a fast paced work environment + Strong organizational skills to deal with fluctuating volumes of work + Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs + Extremely self-motivated and able to work independently without frequent supervision + Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families + Ability to work well in a team environment + Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures + Ability to drive regularly in cemetery and travel locally if needed **Work CONDITIONS** **Work Environment** + Work mostly indoors during all seasons and weather conditions + Occasional outdoor work required + Limited local traveling required + Comply with Field dress code policy **Work Postures** + Occasional periods of time standing, up 3 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Lifting, pushing, pulling up to 25 pounds **Work Hours** + Working beyond “standard” hours as the need arises + Travel less than 5% Postal Code: 37664 Category (Portal Searching): Administration and Clerical Job Location: US-TN - Kingsport Job Profile ID: F00363 Time Type: Full time Location Name: East Lawn Funeral Home