Position Summary

Why join our team?

This is an opportunity to be part of a fun and dynamic team who have been part of a digital transformation. Samsung.com has traditionally been a brochure-ware site and we’re transforming it into an e-Commerce site. This team will be part of the online experience team so will benefit from being close to customer data and close to all elements of the customer experience across the website. The successful candidate will need to work very closely with the product, marketing and commercial teams, from whom you will capture their priorities and balance with the needs of the customer. This will involve ongoing conversations about trading priorities, product launches and promotional and brand campaigns. Constantly thinking about how we can best position our products and brand in order to resonate with the customer and increase conversion rate, average order value and sales.

Role and Responsibilities

Your key responsibilities

Role purpose - Drive Samsung.com UK’s growth by owning the end-to-end experience and commercial performance of your product categories. You’ll blend UX, site merchandising, CRO, and online marketing to boost digital KPIs and elevate the online brand experience.

You will:

Own ecommerce performance - Manage product listings, promotions, campaign execution, and pricing to deliver against targets. Use analytics and A/B testing to optimise the user journey.

Lead UX and CRO strategy - Diagnose friction points, run testing programmes, define development roadmaps and prioritise improvements across desktop and mobile sites.

Project and stakeholder management - Take briefs from internal teams across local/global functions. Scope, resource and deliver digital projects on time and within budget. Present convincing arguments and progress updates to partners at all levels.

Develop campaign communications - Plan and execute integrated website communications – product launches, brand campaigns, promotions and UX enhancements. Ensure alignment with brand and marketing objectives.

Data-driven decision-making - Analyse site, campaign and commercial data (GA4, AA, Contentsquare,Excel), draw actionable insights, and present recommendations. Drive continuous improvement and share key findings across the organisation.

Agency and cross-functional leadership - Lead a virtual team of agency talent (account/project management, design, dev, QA) using agile methods. Collaborate with product, merchandising, supply chain, marketing, SEO, CRM, and performance teams.

SEO & content optimisation - Monitor SEO performance and user journeys; refine content, signposting, meta data and technical SEO to enhance organic visibility and onsite experience.

What we need for this role

Experience & Skills

≥7 years in online marketing, ecommerce or UX strategy within a large multinational or consumer tech business.

Proven track record delivering end-to-end digital projects, product launches, and conversion-driven campaigns.

Expert in data analysis tools (GA4, AA, Excel, PowerPoint) with the ability to simplify and present findings.

Strong knowledge of SEO, CRO, UX principles and ecommerce platforms.

Skilled in managing agencies and virtual teams; experience with agile tools (Jira, Asana, Monday.com, etc).

Competencies

Exceptional presenter, able to influence at local, regional and HQ levels.

Organised and proactive, delivering complex projects to deadlines.

Resilient and composed under pressure, fostering a collaborative and positive culture.

Natural leader who can shape strategy, build credibility and drive momentum.

What does success look like?

Notable user journey improvements to site conversion rates, AOV, engagement and retention.

Effective delivery of UX, product launch and campaign projects, with measured performance uplift.

Positive customer feedback on influencing, communication and project leadership.

Established standard methodologies, agency frameworks, and scalable working methods, contributing to Samsung UK's leadership in EMEA and beyond

Skills and Qualifications

Benefits of working at Samsung include

Hybrid working – 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Car allowance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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