Job Overview

Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

Excellent communicators with a professional telephone manner Computer literate with the ability to adapt to new systems Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!

 

Main Duties

Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores Offer phone support to M&S store colleagues, assisting with security-related matters Accurately input security and crime incident data into a central database Deliver exceptional customer service to our client, ensuring their needs are met Conduct regular check-in calls with security personnel to share valuable intelligence and updates   What we are looking for Excellent communication and customer service skills Strong ability to multi-task and prioritize workload effectively Highly committed, motivated, and proactive Experience working collaboratively as part of a team A keen interest in technology and AI 

 

What we offer £30,069.74 per annum working an average of 40 hours per week, including weekend working.  Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm  A competitive salary Very attractive retail discount Overtime opportunities Training, career development & progression