Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CCSS Department Manager - HSC PBGPIB(GZC).

Principal responsibilities

Ensure sufficient staff and other operational resources are available to meet projected call volume and achieve stretch sales performance. Develop close and supportive relationship with business counterparts. Develop internal sales performance recognition program to drive for business success as well as staff development. Ensure a high level of customer service and sales performance. Develop subordinates towards establishing a staff succession plan. Develop staff’s telesales skills and solicit telesales opportunities for the centre.Ensure operational procedures are in good order to facilitate efficient workflow. Ensure all customer service procedures are followed.Facilitate adherence to Group compliance and audit requirements. Maintain HSBC internal control standards.