Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is hiring a Sales Support Specialist for compact construction equipment (CCE). This role supports go-to-market initiatives and sales execution, acting as a subject matter expert of assigned products and services.

What You'll Do

Develop & Manage Go To Market Material for existing CCE Product,  Annual Product Updates, and New Product Introduction Programs.

Support product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers' sales personnel.

Assist with product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to create input for product improvement process and new product introduction program.

Manage the marketing technology tools/systems and works with key stakeholders to assist in developing a marketing technology product roadmap to drive business growth.

What You Have (Core Skills)

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level - Working Knowledge:

Communicates the importance of customer needs/expectations and commits to resolving them.

Researches and verifies customer needs and expectations.

Solicits customer satisfaction feedback and acts on improvement opportunities.

Helps link organizational objectives to customer needs and expectations.

Meets regularly with customers to understand their wants, needs and expectations.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Level - Working Knowledge:

Obtains information about product and service linkages with other products and services elsewhere in organization.

Understands current status, delivery alternatives and announced updates to products and services.

Communicates key features of major products or services in own unit.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level - Working Knowledge:

Delivers helpful feedback that focuses on behaviors without offending the recipient.

Listens to feedback without defensiveness and uses it for own communication effectiveness.

Makes oral presentations and writes reports needed for own work.

Avoids technical jargon when inappropriate.

Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level - Working Knowledge:

Provides prompt and effective responses to client requests and interactions.

Monitors client satisfaction levels on a regular basis.

Alerts own team to problems in client satisfaction.

Differentiates the roles and responsibilities in a business relationship.

Technical Excellence: Knowledge of machine technology and various applications; ability to develop and provide solutions to significant machine technical challenges.

Level - Working Knowledge:

Understands effective technical solutions to routine functional challenges via sound technical competence, effectively able to communicate to Dealers and Customers

Understands current procedures and technologies to help resolve technical issues in one's general area of technical competence.

Helps others understand technical or procedural problems or issues.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Level - Working Knowledge:

Uses 'value selling' techniques to successfully communicate and engage customers.

Reviews issues and considerations regarding current 'value selling' practices and recommends potential communication improvements.

Quantifies proposed costs, benefits and value in customer terms.

Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Additional Details

This role will be based out of Cary, NC but it requires frequent travel (2-3 days per week) to our Clayton and Sanford facilities.

Additional travel for trade shows, customer visits, events, etc. are estimated to be less than 20%.

Domestic relocation assistance is available to the designated work location.

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

Posting Dates:

July 22, 2025 - July 31, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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