Performs daily activities within the Ambulatory Central Billing Office (CBO) such as opening incoming mail, distribution of mail items, scanning supporting documentation, working within the Practice Management System, and supporting all departments within the Ambulatory CBO. ACCOUNTABILITIES *All duties listed below are essential unless noted otherwise* 1. Sorts and distributes mail throughout the day. 2. Scans all supporting documentation into Electronic Storage System. 3. Verify insurance benefits, limits, and patient obligations. 4. Accurately reviews and updates demographic and insurance information in the practice management system. 5. Performs cash and EOB reconciliation for Ambulatory bank accounts and insurance payments, including accessing various payer websites to obtain and verify information. 6. Perform a variety of registration, billing, follow up and collection functions for all payers including self-pay. 7. Knows and follows all billing regulations and corporate compliance plans. 8. Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve. 9. Independently reviews assigned workloads and completion to ensure goals are being met. 10. All other duties as assigned. Education: High School Diploma or equivalent Skills: Must demonstrate the ability to solve problems accurately and independently by passing a basic skills test. Must demonstrate excellent communication and interpersonal skills and show a commitment to exceptional customer service. Must have previous experience with computers and office equipment, as well as be able to input and retrieve information from a computer, operate an adding machine, fax machine and copier. Must be a team player and be supportive of our department and ProMedica mission and values. Must have the ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves. Must have strong organizational, quantitative, and analytical skills as well as the ability to multitask. Years of Experience: At least 1 years’ experience in Professional/Physician credentialing, registration, billing, customer service or collection with at least 6 months’ experience specific to billing office work preferred. PREFERRED QUALIFICATIONS Skills: Experience reading hospital/Physician medical records. Detailed understanding of CPT & ICD-9 (10) coding. Detailed understanding of Professional charging processes. Detailed understanding and ability to interpret payor EOB. The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive. ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace **Requisition ID:** 94829