Section 1 - JOB DESCRIPTION

 

 

As Customer Business Development Assistant (CBD Assistant), you will play a key role in ensuring the smooth functioning of the executive office. You will be the trusted right hand—handling communications, coordinating schedules, and supporting high-level decision-making and the point of references for S&M Directors. This is a dynamic position that requires professionalism, agility, a deep understanding of business priorities and a high level of empathy with the people.

 

 

MAIN RESPONSIBILITIES & SCOPE

 

Guarantee an effective connection between Sales & Marketing and Chocolate Academy Teams for: 1.all the initiatives linked to the customers; 2. admin operations; 3. Chocolate Academy website updates; 4. payments management; 5. samples management; 6. Facility activities for the building Manage the website's requests and all the direct e-mail marketing initiatives. Ensure the perfect coordination of the internal and external company events (S&M meetings, Internal trainings, fairs, competitions and customers factory visits). Fulfill all the CMR requests via Salesforce. Daily manage the admin workflow (non-chocolate invoices, ticket openings management, new vendors management, manual journal entry management, sundry sales management) Provide the organizational support on Team’s activities (travel coordinator, travel agency coordination, holiday plans, S&M meetings) Being the point of reference for general services: collaborate managing and coordinating all the activities linked to the facilities operations for the building

 

 

Scope:

Ensure the full support to the S&M team activities. The position is based in Milan (Italy) and reports directly to the Managing Director.

 

EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS

 

Bachelor's degree in business administration, Communications, or related field Excellent written and verbal communication skills Proficiency in Microsoft Office, Salesforce and SAP Fluency in Italian and English

 

 

Section 2 - CANDIDATE PROFILE 

 

 

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIE

Proven experience in executive support or high-level administrative roles Strong organizational and multitasking abilities Professional demeanor and ability to handle sensitive information Be entrepreneurial in mindset, resolute, capable of working under pressure, and managing many requests simultaneously Strong communication skills for coordinating with stakeholders, vendors

 

LEADERSHIP COMPETENCIES & PERSONAL STYLE

 

Decision-Making Goal Orientation Continuous Learning and Development

 

 

ADDITIONAL COMMENTS / CONTEXT OF THE ROLE

 

Based in Milan or hinterland Travel requirements: occasionally

   

KEY STAKEHOLDERS - JOB PROFILE DEFINITION & CANDIDATE SELECTION

 

Internal stakeholders:

 

MD Sales and Marketing Directors Account Managers Academy chefs Admin colleagues

 

 

External stakeholders:

 

A wide variety of vendors