The beautiful DoubleTree by Hilton Hotel Kansas City – Overland Park is searching for a Catering Manager following an exciting internal promotion!
If you’re passionate about selling and servicing exceptional corporate and social events, we’d love to have you on our team. Join us and make an impact!

What will I be doing?

As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    To organize, plan and prioritize your duties by developing plans and goals. 
•    Timely communication to internal and external clients via telephone, email, written documents or in person. 
•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
•    Demonstrate knowledge of job systems, products, systems, and processes. 
•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
•    Selling and influencing both internal and external clients. 
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
•    Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
•    Participate in customer site inspections and assist with the sales process as necessary. 
•    Other duties as necessary based on business needs.  
•    Regular attendance.  
 

#LI-JW1

What are we looking for?

•    Minimum Years of Experience: one (1) year sales or catering background. 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•   Catering sales within the hotel industry 

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

Access to your pay when you need it through DailyPay 

Health insurance 

Quarterly bonus potential

 

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program 

Best-in-Class Paid Time Off (PTO)  

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

Sales Incentive

 

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout