At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Our Catastrophe Claims team is growing, and we are seeking an experienced Catastrophe Field Claims Specialist to support catastrophe events across the region. Reporting to the Manager, National Catastrophe Claims, this role is responsible for the investigation, evaluation, negotiation, and settlement of moderate to high-complexity residential property claims arising from catastrophe events.

The Catastrophe Field Claims Specialist delivers on-site inspections, provides exceptional customer service during times of loss, and works collaboratively with policyholders, vendors, and internal partners to bring claims to fair and timely resolution while meeting performance, quality, and customer satisfaction standards.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation: Remote
 

Benefits to joining Allstate

Flexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!

Accountabilities:

Conduct on-site investigations and inspections for residential property claims arising from catastrophe eventsInvestigate, evaluate, negotiate, and settle moderate to high-complexity property claims, including large loss filesInterpret insurance policy wordings and determine coverage, liability, and appropriate reservesDocument claim files thoroughly with notes, evaluations, estimates, and decision rationalePrepare, review, critique, and negotiate reconstruction estimates using industry-standard estimating platformsEnsure prompt, fair, and equitable claim resolution in accordance with company guidelines and authority levelsProcess claim payments within established authorityCommunicate empathetically and professionally with policyholders during stressful loss situationsWork collaboratively with contractors, restoration vendors, engineers, and other service providers to bring claims to completionNegotiate settlements with insureds and vendors in alignment with business standardsSupport catastrophe response initiatives and contribute to meeting productivity, quality, and customer service objectivesParticipate in continuous improvement initiatives related to claims practices and processesProvide guidance or support to Claims Assistants or junior team members as required

Qualifications:

3–5+ years of experience adjusting residential property claims, including moderate to complex lossesExperience handling catastrophe or large-loss residential property claims preferredPost-secondary education, diploma, or relevant certificationCIP designation completed or in progressStrong knowledge of property coverage interpretation and claim investigationProven ability to manage a high-volume pending inventory in a fast-paced CAT environmentExcellent verbal and written communication skills with a strong customer-service mindsetValid driver’s license and ability to travel within assigned CAT territory

Technical & Industry Experience:

Proficiency with property estimating software (e.g., Xactimate, Xactanalysis)Experience using claims management systems (e.g., Guidewire ClaimsCenter)Ability to review and negotiate complex reconstruction scopes and pricing

Bonus Qualifications:

IICRC Certification (or willingness to obtain)HAAG Certification (or willingness to obtain)Experience adjusting auto claims is an assetBilingualism is considered an asset

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Skills

Catastrophe Response, Catastrophic Claims, Property Claims, Property Insurance, XactAnalysis, Xactimate

 

Compensation

Expected compensation for this role ranges from $ 67,200.00 - 109,725.00 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.