This job/Vacancy will be based on a fixed term contract (6-12 months) up for renewal

- Handling end-to-end processes and related tools in order to achieve business goals
- Perform root cause analysis, researching for missing information, finding the main errors and solving them in order to ensure the correct functioning of processes and to enhance team performance in terms of productivity and quality
- Supporting and implementing improvement ideas in order to increase processes efficiency
- Monitor team and individual KPIs (productivity, quality, utilization, etc), create reports and raise the flag and dive deep on deviations
- Share knowledge and best practices with the team by email, shadowing sessions, workshops.
- Flagging any updates received from stakeholders on process to Manager

About the team
The Retail team manages Amazon's retail operations across MENA, including Saudi Arabia, UAE, and Egypt. The team plays a vital role in developing and executing retail strategies tailored to the unique Middle Eastern market, while ensuring seamless customer experience and vendor relationships. Key responsibilities include market expansion, catalog management, vendor operations, and implementing localized solutions that align with regional requirements and customer preferences. This team is essential in driving Amazon's growth and maintaining operational excellence in one of the world's fastest-growing e-commerce markets.