· Identify process gaps and Provide Sellers/brands with Automated dashboards to reduce these defects.
· Provide required inputs to seller to manage customer feedbacks
· Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing Sops
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs

I. Skills


· Excellent written and oral communication skills in English
· MS Excel /SQL intermediate proficiency – ability to mine voluminous data for specific detail
· Strong analytical skills
· Strong interpersonal skills
· Excellent listening skills
· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics


· Pace of implementation and consistency in performance
· Willingness to take initiatives and additional responsibilities
· Willingness to travel
· Peer respect - establish and maintain cooperative working relationships
· Creative and analytical problem solvers with passion for operational excellence
· Identify areas of possible process improvements


About the team
The Role is part of the Category Team managing Amazon India's Audio Business.