Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services. **This position is for an On Call Dispatcher position and is not an active permanent vacancy.** The Communications Team Member [C/TM] is a critical member of the Emergency Response Team [ERT] and is responsible for all aspects of Security and Fire Services Communications throughout the duration of their shift. **The C/TM Dispatcher reports directly to the Security Assistant Manager [S/AM] and is responsible for the following:** + Answer emergency calls to identify nature and urgency of the request, process and dispatch ERT to Fire/Medical/Spill emergency situations in accordance with Emergency Response Standard Operating Procedures [ERSOPs]. + Operation of the Fire Panel to co-ordinate First Stage, Evacuation, Workplace Violence and Tornado alarms as well as plant wide communications where required. + Co-ordinate ERT response with local Emergency Services. + Complete Fire Panel system by-passes and register impairments with Fire Monitoring Canada. + Monitoring and Operation of CCTV system, reviewing footage and assisting investigations as directed by Securitas Management or Client. + Utilizing mass-notification system to provide situational awareness to relevant stakeholder’s dependent on situation. + Monitoring of Security access control systems, including system administration and alarm monitoring of doors, access points and swipe readers. + Fully familiar with radio use, call signs, 10 codes, phonetic alphabet and always use proper radio and phone etiquette. + Maintain accurate account of shift activities and incidents utilizing dispatch and incident reporting software and daily shift report. + Assist with scheduling related tasks including coverage calls as directed by Securitas Management. + Daily/Nightly filing of all appropriate paperwork. + Daily statistics inputting + Comply with all Post Orders, Standard Operating procedures [SOPs], ERSOPs and TMMC policies. + Complete all training, projects, additional duties and functions as directed by Securitas Management or Client representative. **Qualifications:** + Grade 12 or equivalent. + Valid Ontario Security Guard License + Post-Secondary college certificate in Emergency Telecommunications, or a combination of education and experience deemed equivalent, or NFPA 1001 Fire Fighter Level I & II from a recognized College. + Valid G class Driver’s License. + Standard First Aid Certificate issued by Red Cross (achieved within 1 year prior to applying for post and is to be maintained). **Requirements:** + Mental Health First Aid Certificate issued by recognized provider to be completed within 3 months of commencement of post. + Must be able to use a computer and operating controls along with various security software applications. + Must be able to display clear and quick thinking to resolve problems whilst being able to withstand stress and stay cool under pressure. + Ability to communicate calmly and clearly whilst on the phone with an ability to analyze and summarize information accurately. + Ability to multitask. + Competent in the use of Outlook, Excel, Word, Lenel and PowerPoint. **_Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities._** Accommodations are available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply. **Thank you to all that apply. Those selected for an interview will be contacted.** **_Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process._** **Further information about the Company:** www.securitas.ca \#AF-CanadaGTSO Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.