**Overview** **ESSENTIAL FUNCTIONS AND BASIC DUTIES** Responsibilities of the Plaza Supervisors include, but are not limited to, the following: • Ability to work in a teamwork environment • Ensure the familiarity with all areas of the operation within the services area/location • Ability to complete assigned tasks in a timely manner while complying with company’s expectations, rules, and procedures • Ensuring customer service standards are met in a professional manner • Enforcing standard operating procedures • Responsible for notifying the Computer Room Clerk of equipment malfunctions • Responsible for supplies on the exit toll plaza for which they are scheduled. • Ensure that all transactions are processed in a smooth and efficient manner • Ensures timely cash drops and deposit preparation, completing and balancing all cashier shift reports. • Adhere to drop and deposit procedures • Responsible for safe balance • Responsible for overseeing the training of all new cashiers • Responsible for cash variances occurring on their shifts and safe balance • Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with scheduling, callouts, and traffic flow • Schedules all breaks and lunches for cashiers • Must be knowledgeable in all operational aspects of the facility. Required to retain knowledge of all positions being supervised. • Maintains communication with the management staff and the Authority as necessary • Pick-up retrievals from Cashiers • Complete, verify and approve exception tickets for adherence to established policy and procedure 1 Rev1 23SEP22/HR-MCOSupervisor - JD • Operation of an additional cashier station when conditions warrant • Verifies all cash drops, and plaza operating fund per procedure • Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all discrepancies that occur on the shift. • Completes all plaza shift paperwork daily • Maintains communication with the other plazas and Economy Lot personnel to ensure all workstations are adequately staffed. • Maintain communication with the Operation’s Manager and the Computer Room Operator regarding any significant occurrences on their shift • Monitor operating supplies and order as needed • Responsible for the cleanliness of workspaces i.e., trash removal, offices, breakrooms, kitchen, and restrooms throughout shift. • Maintain constant presence with work group (cashiers), visibility is key to a assure a high standard of quality control with staff and customers. • All other duties as may be assigned from time to time A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 36B, LS, 3432, 6F0X1 REQNUMBER: 127028 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.