ESSENTIAL FUNCTIONS AND BASIC DUTIES

Responsibilities of the Plaza Supervisors include, but are not limited to, the following:

• Ability to work in a teamwork environment

• Ensure the familiarity with all areas of the operation within the services area/location

• Ability to complete assigned tasks in a timely manner while complying with company’s

expectations, rules, and procedures

• Ensuring customer service standards are met in a professional manner

• Enforcing standard operating procedures

• Responsible for notifying the Computer Room Clerk of equipment malfunctions

• Responsible for supplies on the exit toll plaza for which they are scheduled.

• Ensure that all transactions are processed in a smooth and efficient manner

• Ensures timely cash drops and deposit preparation, completing and balancing all cashier

shift reports.

• Adhere to drop and deposit procedures

• Responsible for safe balance

• Responsible for overseeing the training of all new cashiers

• Responsible for cash variances occurring on their shifts and safe balance

• Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with

scheduling, callouts, and traffic flow

• Schedules all breaks and lunches for cashiers

• Must be knowledgeable in all operational aspects of the facility. Required to retain

knowledge of all positions being supervised.

• Maintains communication with the management staff and the Authority as necessary

• Pick-up retrievals from Cashiers

• Complete, verify and approve exception tickets for adherence to established policy and

procedure

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Rev1 23SEP22/HR-MCOSupervisor - JD

• Operation of an additional cashier station when conditions warrant

• Verifies all cash drops, and plaza operating fund per procedure

• Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all

discrepancies that occur on the shift.

• Completes all plaza shift paperwork daily

• Maintains communication with the other plazas and Economy Lot personnel to ensure all

workstations are adequately staffed.

• Maintain communication with the Operation’s Manager and the Computer Room

Operator regarding any significant occurrences on their shift

• Monitor operating supplies and order as needed

• Responsible for the cleanliness of workspaces i.e., trash removal, offices, breakrooms,

kitchen, and restrooms throughout shift.

• Maintain constant presence with work group (cashiers), visibility is key to a assure a high

standard of quality control with staff and customers.

• All other duties as may be assigned from time to time

 

  A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 36B, LS, 3432, 6F0X1