The Cash & Trade Proc Supv is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply working knowledge of technical concept to recommend process improvements, manage personnel and complete team deliverables efficiently. **Responsibilities:** + Manage small team of employees engaged in performing routine clerical or processing tasks + Advise and resolve non-routine issues within cash & trade operations + Manage, evaluate performance and make recommendations for pay increases, promotions, terminations, staffing etc. of team + Recommend new work procedures that will increase operating efficiency + Apply basic comprehension of how cash management integrates within cash & trade operations to recommend/resolve solutions to complex issues + Ensure team meets performance and quality expectations of assigned tasks + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 0-2 years of experience in a related role + Demonstrated experience with cash management processing and transaction services + Effective verbal, written, communication and analytical skills + Effective management, influencing and relationship skills **Education:** + Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **1** Atención y recepción de llamadas realizadas por los clientes. **2** Gestión y respuesta a solicitudes de información sobre el cumplimiento diario de operaciones de clientes, así como Quejas y Reclamos. **3** Programar llamadas periódicas de seguimiento y participar en reuniones con clientes para identificar oportunidades de mejora, de igual manera detectar la causa raíz (CAPs) por las cuales se generaron. **4** Realizar el checker de las respuestas a clientes cuando se elaboren por otras personas del área. **5** Soporte permanente a los clientes sobre el flujo operativo, reportes diarios y demás consultas relacionadas con el servicio de Custodia para Fondos de Inversión Colectiva y de Pensiones (FICs). **6** Comunicación proactiva hacia los clientes para informar cualquier eventualidad sobre su operación. **7** Desarrollar de cara al cliente, métricas en las que se evidencien los KPIs y volúmenes transaccionales (informes de gestión), al igual que encuestas de satisfacción del servicio que Cititrust está brindado a los clientes. **8** Velar para que la operativa de los clientes FICs se ejecute de acuerdo a los Niveles de Servicio establecidos para cada uno de ellos. **9** Inglés Avanzado ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.