Background/Context:
The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Job Overview/Summary:
Protection Case Workers will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or lack autonomy.
Responsibilities:
Direct Service Delivery:Provide direct emotional and psychosocial support to people with disabilities through individual case management services, including needs assessment, developing a case action plan, and identifying/facilitating access to relevant services.Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to provide services and assistance to those benefiting from case management.Provide information to people with disabilities about available multi-sector services and means of accessing them.Conduct comprehensive assessments.Provide psychosocial support to caregivers.Deliver group sessions for men and youth according to the Safe Side curriculum.Participate in IRC-provided technical training and ongoing technical skills support sessions on protection, counseling skills, trauma, and case management.Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.Monitoring and Reporting:Maintain complete, accurate, and confidential case files detailing client interactions and interventions using IRC tools.Contribute to weekly psychosocial action plans and reports.Coordination:Develop and maintain effective working relationships with all stakeholders. Stakeholders, including other NGOs, civil society groups, authorities, and UN agencies.Develop and continually update a service mapping system detailing available services and assistance in our areas of operation. Ensure that other IRC sectors efficiently and confidentially refer cases to the team based on selected criteria.Other:
Other relevant duties as assigned by the supervisor to support program implementation.All IRC staff are required to adhere to the IRC Way and IRC Standards of Professional Conduct.Minimum Qualifications:
Education:
Relevant higher national diploma or university degree in psychology, classroom education, sociology, social work, or other related fields.Work Experience:
Approximately two years of experience working in case management. Previous experience in community outreach and working with people affected by conflict
Demonstrated Skills and Competencies:
A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.Curiosity, a desire to continually learn and develop is a must.Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.Language/Travel:
Arabic Language is required and English will be an advantage. The work is 100% field-based, but travel is required for training to, Hasakah, Deir ez-Zor, or Raqqa, depending on the training location.Key Working Relationships:
Position Reports to: Case management Officer
Position directly supervises: None
Indirect Reporting: None
Key Internal Contacts: With all departments of the organization serving the beneficiaries. Case Management
Key External Contacts: With any organization as needed. Case Management beneficiaries.
Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.
Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the country where this position is based and are currently residing outside of your home country, you may be eligible for an attractive relocation package. Eligibility is determined based on IRC's operational needs and specific role requirements. IRC strives to attract, motivate, and retain qualified national staff in our programs.
Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over programming design and delivery.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.