Job Overview: Join our dynamic Shipper Support Case Team and play a key role in supporting vendors. You'll help resolve operational issues, ensure service excellence, and build strong relationships across our shipper network. Key Responsibilities: + Manage and resolve shipper support cases via our internal communication platform + Investigate and address missed pickups and transportation disruptions + Meet and maintain case resolution targets + Conduct proactive outreach calls as needed + Accurately document case resolutions to support continuous improvement + Collaborate with carriers and vendors to ensure timely freight pickups and deliveries + Use critical thinking to solve complex logistics challenges Basic Qualifications: + Strong analytical and problem-solving skills + Excellent written and verbal communication + Proficiency with basic computer tools, including spreadsheets and data filtering + Ability to work independently and think critically + High attention to detail and accuracy + Customer-focused mindset Preferred Qualifications: + Understanding of transportation and supply chain terminology + Experience with AI tools or Large Language Models + Background in logistics, banking, insurance, or data-driven roles + Experience in roles requiring information verification and validation + Demonstrated career progression in previous roles Who You Are: You’re a strategic thinker who: + Goes beyond the script to find innovative solutions + Connects the dots and scales improvements + Thrives in ambiguity and adapts quickly + Maintains accuracy while meeting productivity goals + Builds strong relationships with vendors and carriers Experience Level: Intermediate Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tempe,AZ. Application Deadline This position is anticipated to close on Aug 22, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.