What You'll Do The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager will play a key role in coordinating all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation. Your responsibilities will include: Case Coordination and Relationships + Carry a case load of approximately 50 unemployed and unenrolled program participants + Conducted a minimum of 25 participant interactions a week, including bi-weekly coaching sessions and/or weekly non-compliance/re-engagement attempt meetings + Coordinate and develop relationships with all external Providers (including Secondary Service Providers, District Agency Providers, School, Employers, and Community Providers) as well as Teammates, and ensure that participants are making meaningful progress toward employment. + Review DHS-administered assessments, develop and amend participants’ Detailed Individual Responsibility Plans (DIRPs), and help participants overcome barriers to program engagement and participation. + Develop trusted working relationships with assigned TANF participants and monitor participant engagement and progress up through participants' first year of employment. + Provide counseling, intervention, and program action planning and delivery. + Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services. + Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems. + Stress urgency and ownership, guiding participants through a learn-by-doing process during their service planning and delivery. Participant Program Participant Participation + Achieve 80% Work Participation Rate (WPR) on the case load by collecting, verifying, and processing timesheets and/or paystubs for the entire case load weekly + Complete non-compliance attempts weekly for the 20% of the case load not meeting WPR, including phone calls, emails, letters, and home visits, and re-engaging those participants who are responsive or confirming sanction status to DHS for those that have not. + Coordinate multiple activities outlined in the participant’s DIRP and assist participants in reporting work participation. + Ultimately responsible for the engagement of Participants and works with all staff to identify appropriate activities, resources, and supports for participants. Ongoing Professional Development and Adherence to Standards + Observe all policies and procedures and attend all required training and certifications as scheduled. You're a great fit for this role if you have: + Bachelor's degree in social work, social services, counseling, business administration, or related field from an accredited institution. + Three (3) years' experience in vocational rehabilitation, case management, or related field; and/or work experience determined to be acceptable to the agency. + Bilingual in Spanish is a plus. Compensation + $25.00 hourly Equal Opportunity Employer