Job Description Phone Duties Handle incoming calls regarding general questions, program eligibility, and past service usage. Data Entry Enter all appropriate information into the case management system for incoming referrals. Complete intake summaries in the case management system. Request medical and physiological records. Front Desk Coverage Occasionally cover front desk breaks and lunches. Case Management Manage processes to ensure timeliness and customer satisfaction. Provide monthly reporting statistics to the Senior Claims Analyst for the designated area of responsibility. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Professional experience with customer service and data entry -Great communication skills -Ability to multi-task and manage time effectively in a fast-paced environment -Excellent data-entry accuracy and attention to detail. -Understanding in Microsoft Excel and Outlook -High school Diploma -Bilingual: Fluent in Farsi, Pashto, Creole, or Spanish preferred -Bachelors Degree Excel, PowerBI, Sharepoint, CalSAWS Social Services background null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.