C.H. Robinson is hiring a Carrier Manager to join our dynamic team in Dubai!

 

As a Carrier Manager, you’ll be the key point of contact for our customer’s carriers, responsible for building strong relationships, monitoring performance, and driving continuous service improvements. In this role, you’ll act as the customer’s representative to the carrier, ensuring seamless communication and collaboration.

 

You’ll work closely with the customer’s internal team and our own account team, owning the operational relationship with the carriers. Success in this role requires excellent relationship-building skills, clear and confident communication, a solid grasp of service and cost metrics, and a deep understanding of the transportation industry. Strong project management capabilities are also essential.

 

If this sounds like the right fit for you, we’d love to have you on board—join us and make an impact!

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Monitor compliance  EDI adherence, routing guide compliance)

Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)

Manage carrier escalations; implement corrective actions

Maintain master data (lanes, service attributes) with high accuracy

Work to continuously improve carrier management processes

Support customer on large RFP exercises

May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

Provide market and network insights to account team

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 5 years of professional experience

Preferred Qualifications:

Experience with carrier monitoring and compliance processes

Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain

Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

Should possess strong root cause and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

Ability to identify, understand and execute based on market trends and pricing strategies

Proficient in Microsoft Office Suite of programs

Skilled in interpreting KPIs and compliance metrics

Advanced Excel and data visualization

Ability to travel up to 25% (domestically and internationally)

Values a diverse and inclusive work environment

What we Offer:

The opportunity to shape the future of technology‑enabled supply chain service delivery within a global organization

A manager role with room to grow, lead transformational initiatives, and expand your influence across operations

The chance to join a newly established team defining its ways of working, culture, and long‑term impact

An innovation‑focused environment that encourages experimentation, continuous improvement, and modern ways of working

Ongoing development through learning platforms, leadership programs, and technology‑driven training

Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate

Competitive compensation and benefits with performance-based incentives tied to impact and outcomes

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Employee Insurance BenefitsVariable Pay based on positionHybrid Work Model with Flexi HoursPaid time off to manage work-life balancePaid Maternity & Paternity LeavesPaid Public HolidaysReward & Recognition ProgramSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.