C.H. Robinson is hiring a Carrier Financial Support Representative in Monterrey, Mexico! In this role, you'll provide the highest level of service and serve as a point of contact to the C.H. Robinson carrier community. You'll perform detailed process driven activities that support the payment methods of our direct suppliers, payment holds and other payment related tasks including processes that prevent fraudulent activities. You will answer questions and resolve issues related to financial questions for both external direct suppliers as well as internal users.The schedule is Monday-Friday, 9-6pm US Central***Please apply by Friday, August 1

DUTIES AND RESPONSIBILITIES

Process financial documents

Process AP hold requests & cross deductions from carrier payables

Handle questions and resolve calls from the CH Robinson network and carrier community

Manage returned payments

Follow detailed processes

Provide process improvement ideas and work closely with team members

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GED

Fluent in English (both written and verbal communication)

Minimum 1 year of customer service experience

Preferred:

C.H. Robinson Carrier Services experience

Quick learner who is successful at multi-tasking

Possesses strong detail orientation

Proficient in Microsoft Office Suite of programs

Enthusiastic, curious and self-motivated

Possess high level of customer service skills

Possess strong troubleshooting skills

Ability to understand and follow multiple operational procedures and rule sets

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.