Caregive Care ManagerJob Description
Position Purpose: This position is designed as a hybrid role combining aspects of both the recruiter/Trainor role and the scheduler role. The Caregiver Care Coordinator is responsible for the day-to-day operations, not limited to scheduling, recruiting, retention, maintaining compliance, managing, training, coaching and counseling of care staff, this includes all administrative tasks affiliated with the above.

CLASSIFICATION: Non-Exempt
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The Caregiver Care Manager has accountability for the following functions/tasks:Answer the telephone and greet the public.Recruit and advertise for caregivers.Thoroughly screen and interview prospective caregiver applicants. Determine best candidates for positions and take the next steps in the hiring process. Effectively recommend applicants for acceptance or rejection. Conduct new caregiver staff orientation. Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases.  Ensure consistency in caregiver scheduling. Supervise caregiver daily activities. Counsel employees on company disciplinary policies. Conduct performance reviews. Maintain computer schedules and ensure timely data entry for schedules and client information. Monitor time record logs on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make the appropriate corrections to the system to facilitate accurate payroll processing.Conduct regularly-scheduled, follow-up telephone calls to clients to ensure high satisfaction.Prepare managerial reports within required timelines as directed.Ensure employee files are complete and enter the appropriate information into the scheduling system.Participate in 90-day and annual evaluations of caregiver staff.  Maintain documentation on all current and past clients. Receive and process referrals and inquires. Communicate appropriate and accurate information regarding the scope of service to the prospective client. Complete the required documentation.Follow up on pending leads.Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases.  Provide consistency in caregiver scheduling with clients.Maintain computer schedules and ensure timely data entry for clients and caregivers. Contact clients and caregivers regarding day-to-day scheduling changes. Enter and maintain client and caregiver information into the database.Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing. Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.Recognize and reward good job performance and promote caregiver recognition. Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families. Maintain positive relationships with all clients and referral sources.  Independently respond to and resolve client complaints and concerns.  Communicate and refer appropriate matters to the Director for additional guidance.Manage on-call evenings and weekends, as directed.  Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff.  Prepare and maintain the on-call log, client and employee records.  Manage calls by following company policies. Perform other functions, as deemed appropriate by the management team.Respond to emergency situations professionally and calmly. Maintain a high level of professionalism and demeanor.Practice good time management, problem solving, follow instructions and complete work assignments. Maintain absolute confidentiality of all information pertaining to clients, including client’s families and other employees. Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to actionSupport change and communicate about it positively with employees.Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs. Engage in constructive problem solving and the exploration of new ideas. Build and maintain strong relationships with clients, client’s family members and caregivers through frequent communication and addressing concerns promptly.Strictly comply with all laws, rules and regulations. Work independently and proactively with minimal direction and/or supervision. Generate goodwill for the business with clients, their family members and other referral sources.Provide timely and effective feedback to the management.Maintain regular and predictable attendance. Present a well-groomed image that reflects the professionalism of the business. Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.Practice excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature.  Effective conflict resolution and solution implementation.
QUALIFICATIONS, REQUIRED JOB KNOWLEDGE AND SKILLS:Prefer Associate’s Degree with a minimum of two years of experience in an office setting, preferably health or homecare. Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.  Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.Successfully complete all and ongoing compliance with licensing, certification, continuing education, background checks, drug and alcohol testing, Office of Inspector General (OIG) screening, and health assessments/other assessments as may be required under federal, state, or local law or per employer policy. Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other industry-related software.  Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.Valid licensed driver with reliable transportation.Valid state required proof of insurance.

PHYSICAL/ENVIRONMENTAL DEMANDS:Must be able to properly operate office equipment.  All of the above demands are subject to the ADA requirements. Must be able to lift, push or pull items weighing up to 25 lbs.  Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs. Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position. 

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice. Every employee is required to follow all additional policies, procedures, and rules, as set forth by the Company, which are subject to change.