Location - Hybrid / London or Edinburgh Office & home

 

About the team

The Care team sits at the heart of our Sainsbury’s Financial Services division, playing a pivotal role in shaping and enhancing the Argos Care proposition. We work collaboratively with retail, digital, engineering, and third‑party warranty partners to deliver market‑leading protection products and consistently excellent customer outcomes. Joining our team means becoming part of a dynamic, data‑driven environment where continuous improvement, innovation and customer focus guide everything we do.

More about the role

As a Care Operations Executive, you’ll be responsible for the setup, maintenance and optimisation of all data related to Argos Care, including pricing, product associations and proposition configuration. You’ll ensure accurate, timely data flows into all channels—from stores and the web to marketing—supporting the successful launch of new ranges and product initiatives.

In this role, you will oversee weekly Product Care sales reporting, claims reconciliation and third‑party payment processes, ensuring accuracy and compliance throughout. You’ll also lead a Product Care Administrator, supporting their development while driving continuous process improvements that reduce costs, save time, and enhance the customer experience.

More about you

You will excel in this role if you bring a methodical, analytical approach and a passion for ensuring reliable data across complex retail systems. You should be confident in managing multiple processes simultaneously and comfortable being accountable for the quality and accuracy of key operational inputs.

You’ll thrive in cross‑functional environments, building positive relationships with stakeholders across the business and external partners. Your communication skills will enable you to translate technical details into clear, actionable insights, and you’ll be motivated by opportunities to simplify processes and improve customer outcomes.

Essential criteria

Demonstrable experience working in a retail environment offering aftercare or add‑on protection products Proficiency in Microsoft Excel and Microsoft Office, with demonstrable experience managing complex data or product setup processes within operational or retail systems Proven ability to document, own and improve multiple business processes. Evidence of delivering accurate reporting or reconciliation activity. Clear and effective written and verbal communication skills.

#LI-MY1