Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies.  The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

 

Care Navigator

JOB FAMILY: Patient Care 

 

JOB FUNCTION: Care Coordination 

 

PRIMARY FUNCTION: Pediatric Associates is a patient focused practice. Our goal is to offer the best experience for our patients at all times. The primary functions of the Care Navigator is to ensure timely patient follow up and coordinate transitions of care from hospitals and health care systems to the primary care provider.  

 

REPORTS TO: Reports directly to the Director of Care Coordination 

 

SUPERVISORY RESPONSIBILITIES: None 

 

FLSA STATUS: Non-Exempt 

 

ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)  

 

Contacting patients to schedule appropriate visits to meet specific patient needs 

 

Perform scheduling of patient appointments using clinical priorities  

 

Perform warms calls to newborn patients welcoming them to the practice, introducing them to our services and scheduling follow up appointments 

 

Coordinate the retrieval and upload of discharge summaries, consult notes, and additional information pertinent to patient discharges to the patient’s record 

 

Register new patient by gathering pertinent information and entering it into multiple electronic health records   

 

Enter patient insurances and verifying patient insurance coverage is current 

 

Schedule and coordinate appointments in the practice management-scheduling module. 

 

Protects patient information under HIPAA laws. 

 

Receive and convey messages electronically via multiple sources. 
 

Working the list of patients in need of outreach and successfully scheduling appointments to close gap in care 

 

Reconciling and reviewing patent charts to ensure they are accurate at time of visit 

 

 

 

TYPICAL WORKING CONDITIONS: Working in an office environment.  Involves frequent telephone contact interaction. May require sitting for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files, boxes weighing up to 25 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate, copier, and such other office equipment as necessary. Must be able to communicate clearly. It is necessary to view and type on computer screens for long periods and to work in a high volume environment.  

 

Must have a home work-space conducive to HIPAA standards (will be HIPAA trained). 

Good visual acuity through normal or corrected vision 

Good hearing acuity. 

Ability to be able to navigate various applications and function in a fast-paced environment. 

 

 

PERFORMANCE REQUIREMENTS: 

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations. 

 

Remote outreach position (non-patient facing physically) 

 

 

Education: High School Diploma or equivalent  

Preferred: Bachelor’s degree  

Required: High School Diploma or Graduation from an accredited Nursing Program  

 

 

Licensure/Certification: Medical Assistant diploma/ certificate  

 

Experience:  

Minimum of 1-3 years of previous healthcare experience required 

 

 

 

 

Knowledge, Skills & Abilities:  

Must possess strong communication skills and phone presentation in interactions with patients and staff 

Must be able to utilize appropriate customer service skills in all encounters with patients, parent and/or guardians, professional contacts and employees. 

Ability to make large volume of quality outbound calls a day 

Must be proficient with computers and computer applications (Electronic Health Records, spreadsheets, word documents, electronic mail, and additional systems as needed). 

Must be able to prioritize and organize workload, work with minimal supervision, organize and complete tasks accurately and in a timely manner. 

Demonstrated skills in effective written and verbal communication. 

Must be able to follow a defined list of tasks and follow the established procedures completing them in a timely fashion. 

Must be a team player. 

Must be able to multitask 

 

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended to be an accurate reflection of the general nature of level of the job. 

 

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.