Welcome page Returning Candidate? Log back in! Care Facilitator Job Locations US-KY-LOUISVILLE | US-OH-CLEVELAND ID 2026-187550 Line of Business Abode Care Partners Position Type Full-Time Pay Min USD $17.00/Hr. Pay Max USD $20.00/Hr. Our Company

Abode Care Partners

Overview

As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.

Responsibilities Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization effortsTimely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facilityCoordinate translation services as needed to ensure we’re able to clearly communicate with patientsEnsure all active patients have a future scheduled appointment, in alignment with ACP’s care modelUtilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or dischargesProactively outreach to Regional Administrator to discuss provider assignments, and panel sizeAny updates to accounts will be maintained by ACInitiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointmentProvide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissionsTriages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHRConducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workersMaintains demographics in digital client records, including key contacts such as the POA or legal guardianMonitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHRStrive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and supportEmpowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issuesGenerates access to patient portal Collaborates with leadership to implement strategic administrative improvementsHelps with organizing and facilitating workflow to ensure a productive workplace Qualifications High school diploma/ GED required; Associate degree or some college preferredPrefer two or more years of geriatric clinical experienceMedical Assistant certification preferred, but not requiredDemonstrates effective and professional interpersonal, verbal, and written communication skillsStrong assessment skillsAble to work independently and as part of a teamOrganized and able to function under minimal supervision About our Line of Business Abode Care Partners, an affiliate of BrightSpring Health Services, is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to older adults, people with complex conditions, people with special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information, please visit www.abodecarepartners.com. Follow us on Facebook, LinkedIn, and X.
  Salary Range USD $17.00 - $20.00 / Hour