Care Experience Manager ApplyRefer a FriendBack Job Details Requisition #: 206751 Location: Pittsburgh, PA 15233 Category: Administrative/Clerical Salary: $43,000.00 - $45,000.00 per year Position Details About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. Why You’ll Love This Role + On-call only every 4 weeks– phone-based support only, and you’ll bepaidfor your time + No hands-on clinical work required– focus on coordination and communication + Be part of a purpose-driven teamthat’s passionate about making a difference + Opportunities for advancementand career growth + Build lasting relationshipswith families and caregivers + Make an impactin your community What You’ll Do + Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction + Manage caregiver schedules to ensure the right match of skills and availability + Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding + Maintain accurate and up-to-date records, schedules, and reports + Participate in the on-call rotation —only once every 4 weeks, phone support only,and paid + Help build a strong, engaged caregiver team by fostering a positive, supportive work environment + Handle problem-solving with professionalism and empathy — turning challenges into opportunities + Manage performance and support the retention of caregivers through engagement and timely feedback What We’re Looking For + Bachelor’s degree or equivalent work experience + 2+ years of experience in sales, customer service, or a fast-paced office environment + Strong organizational and time management skills + Excellent communication, relationship-building, and problem-solving skills + Comfortable using MS Office and learning new systems quickly + Experience in recruiting or healthcare (preferred but not required) Bonus Points If You + Thrive in fast-paced environments + Are proactive, adaptable, and solution-oriented + Genuinely enjoy helping others + Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html) Apply