The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Key job responsibilities
Persuade prospective patients to enroll with One Medical Seniors
Persuade unengaged patients to establish care and schedule first appointment
Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
Nurture leads with the One Medical Senior Brand through scheduled phone cadence
Contact and convert assigned leads
Schedule virtual and on-site doctor’s visits
Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
Occasionally handle established patient requests/complaints
Occasionally collaborate with cross-functional teams to support during peak workflow periods
Additional duties assigned by manager