ID de la solicitud: 226919

 

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

 

Card Services Officer, Card Services, Credit Cards and Unsecured Lending

L 4.1 

Schedule: Monday to Friday 8:30am - 5:30pm / Saturdays 4 hours upon request 

Purpose

Contributes to the overall success of the Card Services, Credit Cards and Unsecured Lending GBS-DR team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Accountabilities 

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Provides administrative and processing support by: 

• Processing assigned maintenance activities on revolving credit and day-to-day accounts cases for all products supported by Credit Card Unsecured Lending.

• Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.

• Completing all assigned tasks with a high level of accuracy and attention to detail

• Checking and authorizing transactions within defined limits

• Ensuring timeliness and efficiency with the fulfillment of D2D fee reversals, account closures, and unsecured restructures.

• Identifying policy/process non-compliance.

• Monitoring and prioritizing daily workloads to ensure accurate completion and are within the published Service Level Agreements.

• Ability to work in pressure situations, due to high volumes and limited timeframes. 

• Performing any other tasks or duties as assigned by supervisor or manager to support remediation efforts, increased volumes and/or partner-initiated requests.
Ensures customer service is consistent with GO Perform values by:

• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff.

• Providing prompt, courteous, and knowledgeable services to inquiries received from the branch and other Bank partners.

• Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.

• Maintaining the confidentiality of customer information.

Maintain strict adherence to established operating and security procedures by:
• Adhering to established Bank regulations and procedures within assigned authority and Responsibility.

• Maintaining all passwords in accordance with Bank regulations.

• Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager, or manager immediately.

• Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy).

• Ensuring all activities conducted follow governing regulations, internal policies, and procedures.

• Contribute to the optimal efficiency of the department by ensuring an individual productivity goal of 95% or higher is achieved.  

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.

Education / Experience

• High School diploma and a minimum of 2 years of relevant working experience 

• Basic Computer Skills, including common software tools (Microsoft Office products)

• Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Electronic Banking products, Intralink, AS400, PEGA WorkSmart, Image, KT, KS, CIS, FFT, TSYS, etc.)

• Advanced English language skills

 

#DRGBS

 

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo || República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste

Dirección de trabajo: Zona Franca Las Americas 

 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

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