Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
As a Capability Development Coordinator, you will support the development, management, and continuous improvement of capability-building programs across all audiences, including CCO and third-party field teams. The role ensures detailed training data management, coordinates the We Care environment, and supports global and local training initiatives. The coordinator acts as the operational backbone for capability development, ensuring flawless execution, content accuracy, and timely reporting.
Your ‘day to day’:
Training Data Tracking & Administration
Maintaining accurate training data for all audiences as required by the Capability Development Supervisor.Tracking completions, attendance, certification progress, and training KPIs across all programs.Supporting data quality checks and ensure all information is continuously updated in the required systems.
We Care Platform Support & Maintenance
Updating and maintain the We Care Platform to ensure content is accurate, relevant, and user‑friendly.Monitoring platform analytics and prepare regular usage reports.
Capability Development Operations
Supporting the implementation of business skills training programs when needed.Assisting in identifying capability gaps through data, feedback, and performance trends.Providing logistical and administrative support for training sessions, including scheduling, invitations, materials preparation, and participant communication.
Local Training Content & Delivery Support
Assisting in the creation, updating, and localization of training content for frontliners and supervisors.Liaising with external agencies when needed to support content development or translation.Providing operational support during delivery of local trainings (virtual or in‑person).
Mystery Shopper & Audit Support
Assisting the Supervisor in managing the Mystery Shopper process across channels.Collecting, organize, and report Mystery Shopper and market audit results.Supporting preparation of dashboards, summaries, trends, and follow‑up materials.
Who we’re looking for:
Strong organizational skills; ability to manage multiple tasks and timelines.Accuracy and attention to detail, especially in data-related tasks.Good communication and coordination skills with cross-functional partners.Adaptability and flexibility in a constantly evolving capability environment.Tech-savvy; comfortable with learning platforms and content management systems.Problem-solving mindset and willingness to propose improvements.
What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.Take pride in delivering our promise to society: to deliver a smoke-free future.