Position Title

Cancer Center - Patient Scheduling Trainer

Days - Full Time

Westwood Medical Pavilion - West

Position Summary / Career Interest:The Patient Scheduling Service Line Trainer is responsible for developing and facilitating a standardized training program for the division's scheduling teams. This role is integral to both the initial orientation and the ongoing development of employees. It involves providing classroom instruction to build foundational knowledge, at-elbow instruction, and ongoing coaching.

The Patient Scheduling Service Line Trainer teaches and reinforces key concepts and standard work for scheduling within the service line, focusing on developing critical thinking and problem-solving skills. They observe and evaluate schedulers throughout the training process to ensure each employee delivers exceptional and consistent service at every touchpoint. Additionally, this position may require performing scheduler responsibilities to retain competency or to support service line staffing needs.

Responsibilities and Essential Job Functions

Responsible for the development and maintenance of standardized training materials and interactive hands-on exercises tailored to service line scheduling workflows and systems.

Delivers classroom content to new hires at the start of their orientation, followed by on-the-job support to assess and validate competencies and core knowledge. Orients all new staff to their job responsibilities both in a group setting and 1:1 training.

Provides coaching and feedback to both new and existing schedulers. Conducts employee assessments throughout initial and at the end of training to determine if training is complete or additional training is needed.  This includes, but is not limited to PowerPoints, handouts, etc., throughout the first 30, 60, 90 days of employment Provides feedback to leadership on development & improvement opportunities to further identify and determine schedulers' training needs.

Conducts regular rounding with team members to observe scheduling workflows, answer questions, and provide support. Performs at elbow training and support for new hires and those identified by service line management upon request. May collaborate with Rev Cycle trainers to develop and/or conduct on the job remediation.

This position must maintain expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures as well as order entry and scanning workflows in order to effectively meet the expectation of the position. This position may be required to perform scheduler responsibilities for competency retainment or to provide service line staffing support.

Recognizes opportunities for process improvement in scheduling workflows and collaborates with Supervisors and Managers to implement solutions. Performs miscellaneous observations, including but not limited to, clinic business operations in support of service line vision.

Participates in EUAT and Superuser trainings. Keeps up to dates with information regarding system upgrades and updates to determine necessary training revisions and retaining for schedulers.

Exercises time management and personal communication of schedules and appointments for department observation/analytic visits with department management as needed.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.

Experience with Third party applications: Payment Navigator, One Source/Passport, Teams

3 or more years of experience with ambulatory/admitting/patient registration, pre-registration & pre-certification or scheduling OR

1 or more years of experience ambulatory/admitting/patient registration, pre-registration & pre-certification or scheduling combined with associates degree completion.

Proven experience in training/education or lead role.

Preferred Education and Experience

Associates Degree completion or actively pursuing with an expected completion date within 12 months

Required Language Skills

English - Read and write, understand and speak, ability to communicate English clearly.

Knowledge Requirements

Clerical, registration, or customer service experience within a health care setting

Demonstrated knowledge of EPIC & Medical Insurance

Basic computer skills including Microsoft Excel, Word, Adobe and Office.

Strong customer service skills

Ability to work well with others, maintain confidentiality and use good judgement

Time Management

Organization

Interpersonal skills

Critical Thinking

Time Type:Full time

Job Requisition ID:R-37857

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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