Ottawa, ON, K1S 5E2, CAN
3 days ago
Canadian Defence Client Account Manager
**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **Canadian Defence Account Client Account Manager (CAM)** **Location:** Flexible within Canada – preference for candidates located near a major AECOM office (Toronto, Ottawa, Montreal, Edmonton, or Vancouver) **Business Line:** Canada Federal Programs – Global Governments **Employment Type:** Full-time Permanent AECOM is actively seeking a Client Account Manager (CAM) to lead our Canadian Defence Account, supporting strategic growth and long-term relationship development within Canada's federal defence sector. This is a high-visibility leadership role with influence across internal business lines and external client relationships, driving collaboration, strategy, and pursuit excellence across AECOM Canada. The successful candidate will report to the Canadian Federal Lead and work closely with Business Line Leaders (BLLs) across Canada. In addition, the successful candidate will work closely with the Global Government Business Line’s Director for Defence Accounts. The CAM will serve as the lead strategist, relationship manager, and opportunity champion for a defined portfolio of federal clients, including the Department of National Defence (DND), Canadian Armed Forces (CAF), and Public Services and Procurement Canada (PSPC), with potential links to U.S. Department of Defense (USDOD) collaboration under bi-national agreements. **Responsibilities** Lead development and execution of long-term strategic account plans based on market trends, policy shifts, capital program insights, and AECOM’s differentiators Collaborate with Business Line Leaders to prioritize investment and resourcing based on client alignment, program needs, and growth potential Analyze competitor positioning and small business partnerships to guide teaming strategies Develop and manage an integrated, multi-year account plan with clear goals, KPIs, and pipeline targets Oversee pursuit identification, go/no-go decisions, capture planning, and resource alignment across AECOM sectors Foster senior-level client relationships with Defence and Federal stakeholders; regularly engage key influencers and decision-makers Coordinate across geographies to ensure a seamless and strategic client experience Maintain and manage an active pipeline of federal opportunities using Salesforce CRM Ensure major pursuits have complete capture plans, risk assessments, and pricing strategies Drive integration of technical, compliance, and pricing components in alignment with Government of Canada procurement regulations Lead or support key proposals and submissions, particularly for complex or strategic contracts Monitor performance of AECOM teams delivering services under defence contracts, including AE, planning, master planning, environmental, construction management, and FMS/DCS support Facilitate resolution of issues with Project Managers and clients, ensuring a high level of service and compliance Identify and manage potential conflicts of interest (OCI); act as point of escalation for deconfliction across teams Inspire and lead internal teams across Business Lines to align on federal pursuits and priorities Support professional development by encouraging federal staff to participate in external speaking engagements, thought leadership, and defence industry associations Provide mentorship to early career professionals engaged in federal programs Maintain oversight of performance against annual targets and report regularly to the Global Governments leadership team Lead internal account reviews, client debriefs, and business line alignment sessions Participate in internal AECOM compliance and governance forums, joint ventures (JVs), and sector-specific reviews as needed **Qualifications** **Minimum Requirements** Bachelor’s degree in engineering, architecture, planning, or a related technical field 10+ years of experience in the Canadian Defence market with a focus on the built environment and Infrastructure At least 2years in a leadership and client-facing role Demonstrated experience leading business development, strategic planning, and account management in the Defence marketplace Proven ability to manage complex pursuits, navigate government procurement frameworks, and lead cross-functional teams Experience building and sustaining client relationships at the executive level Eligibility for federal security clearance is required; preference given to candidates with existing Reliability or Secret Clearance Willingness to travel within Canada and occasionally internationally as needed **Preferred Qualifications** Ideally a Bachelor’s degree in engineering, architecture, planning, or a related technical field 15+ years of experience in the Canadian Defence market with a focus on the built environment and Infrastructure Ideally 6+ years leadership experience Master’s degree or post-graduate diploma in business, public administration, engineering management, or a related discipline Prior experience working with or managing accounts within Department of National Defence (DND), CAF, PSPC, or equivalent Knowledge of Canadian defence programs, including FMS/DCS, MILCON, infrastructure modernization, and environmental services Understanding of relevant federal procurement mechanisms (e.g., Task-Based Standing Offers, Supply Arrangements, ACAN, MERX processes) Salesforce CRM proficiency and experience managing complex pipeline portfolios Bilingual (English/French) considered an asset AECOM is proud to provide services that help secure Canada’s future while supporting sustainable infrastructure growth. Join our Defence team to lead meaningful programs that make a difference locally and globally. **Additional Information** Sponsorship for Canadian employment authorization is not available for this position Offered compensation will be based on location and individual qualifications. The expected range is $145,000.00 - $235,000.00. **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10133189 **Business Line:** Geography OH **Business Group:** DCS **Strategic Business Unit:** Canada **Career Area:** Business Development **Work Location Model:** Hybrid **Legal Entity:** AECOM Canada ULC
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