What you can expect on a typical day: Lead daily activities. You will provide leadership, guidance, and direction to team members. You will ensure work is prioritized to meet overall goals and is delivered on time with attention to quality standards. You will act as a backup for the Operations Manager. In that capacity, you will oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions. Train and Mentor. You will train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval. Evaluate Staff. You will evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. You will have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities. Partner Internally. Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. Flex. As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. At least 5 years of related work experience. You have led and inspired people for at least 3 years. You can work overtime hours during peak seasons. Bachelor's degree or relative experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.