At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/Role Specific Info

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that manage and evolve the company’s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers: 

More than 80 million global locations accept American Express payment products We operate in 198 countries and territories We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf 

How will you make an impact in this role?

This internship experience will offer you the opportunity to be part of an innovative and passionate team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express. Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value for Merchants and Advertisers to reach these high-spending Card Members in the digital channels where they engage with American Express, delivering deep insights and maximizing results. Through this complete marketing solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs. 

 

The intern will be joining the Amex Offers Global Center of Excellence (COE), which provides centralized and dedicated support across Strategy, Capability, and Operations enabling teams. This role offers a unique opportunity to gain hands-on experience in strategic analysis, market research, and project management. You will contribute to key business decisions and gain insight into the strategic processes of a dynamic organization. 

Analyze internal and external data and realize growth opportunities to help businesses improve performance and drive growth.   Conduct research on market trends, customer behavior, and competitive landscape to inform strategic marketing decisions. Analyze performance indicators to identify trends, opportunities, and areas for improvement. Assist in the creation of marketing strategies and plans, including segmentation, targeting, and positioning strategies. Develop reports, presentations, and documentation to communicate findings, recommendations, and strategic insights to stakeholders.  Develop relationships with a variety of internal and external partners.  Share and leverage standard processes and provide consultancy to team.  Lead end-to-end marketing initiatives or other customer-focused initiatives; develop and implement tests to measure efficiency.  Find innovative ways to improve the Amex Offers experience and performance. 

Minimum Qualifications

Bachelor’s degree candidates with an expected graduation date between December 2026 and June 2027

Preferred Qualifications

Passion for customer marketing, payments innovation, travel industry and new technology trends  

Ability to conceptualize and sell ideas  

Independent thinker who’s organized, has phenomenal attention to detail, and can multi-task  

Strong analytical, problem-solving/quantitative skills  

Willing to try new things and share fresh perspectives  

Be proficient with analytical and presentation tools, including Excel and PowerPoint  

Excellent written and verbal communication skills 

Salary Range: $24.05 to $63.00 hourly + sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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