Job Title: Campus Support – Customer Service Representative (CSR) Workplace Type: On-site Location: 1500 South Central Avenue, Glendale, CA 91204 Category: Healthcare Customer Service Overview We are hiring 10 Customer Service Representatives for a special project supporting the Campus Support Center in Glendale, CA. This team will work alongside 8 full-time staff members to deliver high-quality patient outreach, care coordination, and administrative support. This is a fast-paced, mission-driven role focused on improving patient access and continuity of care. Key Responsibilities + Conduct outbound patient calls for: + Pharmacy refill confirmations + Annual Wellness Visit scheduling + Emergency Room (ER) outreach for frequent ER visitors + New authorizations and other leadership-driven initiatives + Accurately enter, update, and manage patient and project data in Excel and internal systems + Perform insurance and benefit verifications, including prior authorization support + Schedule appointments and coordinate follow-up care activities + Collaborate with Campus Support Center staff to ensure timely and effective patient outreach + Maintain professionalism, accuracy, and confidentiality in all patient interactions Required Qualifications (Must-Have Skills) + Customer service experience in a healthcare and/or call center environment + Experience with prior authorizations and insurance/benefit verification + Proficiency in Microsoft Excel, including hide, copy, paste, and filter functions + Strong data entry, scheduling, and documentation skills + Working knowledge of medical terminology + Excellent communication skills and attention to detail Preferred Qualifications (Nice-to-Have Skills) + Experience supporting special projects or project coordination + Broader medical, clinical, or healthcare administrative experience + Familiarity with patient outreach or care coordination initiatives Schedule + Monday–Friday, with Saturday availability required for the first two months of the project Why Join Us You’ll be part of a high-impact healthcare support team focused on meaningful patient outreach and special initiatives. This role offers exposure to critical healthcare operations, collaboration with experienced professionals, and the opportunity to make a direct difference in patient care—all within a supportive, fast-paced environment. Job Type & Location This is a Contract position based out of Glendale, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Glendale,CA. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.