JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Aim

To provide comprehensive facility, contract, and procurement management with a focus on continuous improvement across the campus. To achieve financial and operational KPIs established by the Client. The Campus Manager must be a team player and collaborate with all stakeholders to meet key performance indicators as outlined in the management contract.

Competencies

Interpersonal skills with a strong client focus

Team leadership with line management skills and the ability to delegate

Client relationship management

Supplier relationship management

Technical understanding of performance-based service contracts and vendor management

Knowledge of occupational safety requirements

Strong budget management and financial analysis skills

Excellent written and oral communication skills

Strong analytical skills

ResponsibilitiesOperations Delivery

Oversee overall Facilities Management (FM) operations across the campus

Drive “Back to Basics” program

Align with client and organizational objectives for the year

Ensure achievement of KPI scores

Manage escalations and incidents

Ensure accurate financial management (Office Services, R&M, Capex, and operational budgets)

Ensure proactive maintenance, meeting CEM requirements within timelines and aligning team with operational procedures

Maintain consistency of policies & procedures through updates, implementation, compliance, and audits

Ensure effective utilization of all technology tools

Drive sustainability initiatives across the campus

Ensure overall compliance with statutory and internal requirements

Track and drive large-scale initiatives

Conduct random facility walkthroughs and surprise checks for continuous improvement

Support client walkthroughs as required

Oversee and support certification processes and audits

Expansion / Go-Live

Lead planning, transition, and go-live activities for campus expansions

Ensure closure of project snags

Manage consolidation and disposition of facilities

Procurement / Vendor Management

Evaluate vendor performance and management practices

Ensure timely work certification (WC) and invoicing

Strengthen vendor relationships and ensure service delivery as per SLAs

Risk Management

Implement escalation procedures and risk management programs

Ensure integrity of systems and audit data

Develop, maintain, and test Business Continuity Plans (BCP)

Monitor incidents and ensure timely reporting and resolution

Initiatives

Develop and implement initiatives and strategies to improve services and operational efficiency

Client Relationship Management (CRM)

Drive client and employee engagement initiatives

Act on feedback and manage client/business unit relationships

Lead and groom teams to achieve high client satisfaction

Reporting / Monthly Reviews

Develop reports and track quarterly/yearly objectives

Conduct regular zone meetings and monthly management reviews

Support budgeting and recommit processes including periodic reviews

People Management / Training

Assign buddies for new team members and ensure structured onboarding

Train teams on facility policies, procedures, and systems

Collaborate with senior leadership on skill development, leadership, and succession planning

Ensure completion of training programs (Induction, IPMP, PDP)

Coach teams to build high morale, trust, work ethics, and a culture of teamwork and excellence

Location:

On-site –Bangalore, Karnataka

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.