Position Summary

Campaign Operations Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. 

Recruiting for this role ends on November 15, 2025

Work you’ll do

Deloitte is seeking to transform the way brands interact with their customers and elevate the human experience. Do you excel at designing and executing omni-channel marketing campaigns using marketing tools and platforms? Join our growing team in supporting our clients’ ability to communicate the right message to the right customers at the right time.

As a Campaign Operations Senior Consultant, you are expected to bring hands-on experience with the campaign management lifecycle to execute omni-channel communications with multiple journey touchpoints.

You will:

Work with Deloitte and client counterparts to elicit campaign requirements, bring thought leadership in marketing automation and provide technical recommendations for optimizationTranslate business requirements and campaign service requests for chosen campaign activation/marketing automation toolOversee the preparation of data, segments, copies, creatives and other configurations in the marketing tool required for omni-channel campaignsUnderstand customer profiles and personas to advise on and make segmentation and targeting decisionsDefine messaging to relevant customer personas at relevant stage of correct buying cycleMonitor and troubleshoot manual and automated campaigns and data activities in case of failures, notify stakeholders of relevant outcomes, fluctuations, and plans, or resolve issues with assistance of other Deloitte technical resourcesAnalyze campaign data, and extract insights and recommendations for campaign approach optimizationPrepare project management documentation and develop training materialsMaintain forward-looking marketing calendar and maintain library of marketing campaigns which outlines previous efforts and resultsProvide oversight for onshore functional or offshore technical/development resources to achieve campaign requirements and goalsManage client escalations and incident reporting, maintain client relationships and overall satisfactionSupport account-level go-to-market and sales activities to drive overall account growth

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. 

Qualifications

Required:

5+ years of experience executing omni-channel marketing campaigns using campaign / marketing automation tool (e.g. Salesforce Marketing Cloud, Adobe Journey Optimizer, Braze)3+ years experience working with Agile methodology and using JIRA (or similar tool) to manage and update user stories, project tasks, and deliverablesBachelor’s degree or equivalent experienceMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureAbility to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve

Preferred:

3+ years of hands-on experience with other products in the Adobe (e.g. Analytics, Experience Manager, Target) or Salesforce (e.g. Service Cloud, Community Cloud) stacksExperience writing simple-to-moderately complex SQL queriesProficient in using email testing and rendering tools (e.g. Email on Acid, Litmus)Proficient in leveraging Tableau, Microsoft Power BI, or other reporting tools to create reports to track campaign and deliverability metricsExperience working in a distributed team (offshore-onsite model)Excellent written and verbal communication skillsProficient in PowerPointInformation for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,600 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 317460 Job ID 317460